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Common Questions
Do you provide after sales service ( installation servicing and repairs, spares and accessories)
Yes
Do you offer payment terms?
Yes on a case by case arrangement
What geographic areas do you cover
We cover the whole of Zimbabwe
What types of medical products and specialties do you represent?
We partner with leading global brands specializing in : Invitro- Diagnostics Radiology Patient Monitoring and Life Support Orthopaedics
How do international manufacturers partner with you for local representation?
By providing distributor licences according to their requirements
How do you handle local regulatory registrations for foreign medical devices
We act as the local authorized representative to ensure all imported products are fully compliant with national laws.
What quality management certifications does your distribution facility hold?
We are working towards ISO 9001/2015
How do you guarantee the integrity of temperature sensitive medical products?
We operate a validated cold chain logistics infrastructure. This includes temperature controlled warehousing, real time data loggers and specialized cold chain transit packaging to ensure reagents and sensitive consumables remain within their mandated temperatures.
Who is eligible to purchase medical products from your company?
We supply to licenced hospitals, clinics, medical laboratories, government healthcare facilities and registered healthcare professionals
What are your standard delivery timelines for local fulfilment?
For in stock items delivery typically takes 24 to 48 hours. For specialized non stock equipment ordered directly from international manufacturers delivery timelines depend on shipping modes( air or sea freight and customs clearance)
Can you accommodate urgent or bulk institutional orders
Yes we regularly coordinate large scale procurements and bulk tenders for major hospital networks and Ministry of Health and Child Care. We also maintain emergency safety stocks for vital consumables to fulfil urgent hospital requests rapidly
Do you provide training and installation for complex medical equipment
Our certified field service engineers undergo factory training directly by our international manufacturing partners. We handle full installation, calibration and commissioning of equipment alongside delivering comprehensive operational training to clinical staff.
What warranty terms apply to the international equipment you distribute?
All capital equipment carries the official manufacturer’s warranty which we manage and honour locally as their authorized service centre. Standard warranties generally range from 12 to 24 months with options to extend coverage through our localized service level agreements.